Kyle worried about his career. He struggled to meet management’s rising expectations on his performance. He hired a personal business coach for a year. The coach met with him multiple times for the first two months to help him deal with the mental barriers that prevented him from believing he could deliver. Once he realized he could achieve the management’s expectations, the coach helped him improve. Within the year he not only met expectations, but he exceeded them. His promotion to the corporate headquarters followed within two years.
Discovering Managements Expectations
Frequently, management may fail to clearly communicate their expectations. Sometimes, they communicate partial expectations, usually about expected productivity. They tell you how much they expect you to deliver. For example, they will tell you how many:
- Calls they expect you to process an hour
- Grocery items they expect you to run through your cash register an hour
- Words they expect you to type per hour
- Doors to weld on cars as they come down the line
- Dollars in revenue you should increase per month
You need to deliver more than productivity to get the bigger raises or better promotions. You need to also discover what they expect in terms of:
- Efficiency: how much you deliver using less time, money, people, or other resources
- Effectiveness: how well does your work achieve the results management expects
- Quality: how excellent, or free from errors, is your work
You can discover managements expectations through a variety of methods:
- Reading company materials and guidelines
- Learning from your mentor, supervisor, network, or co-workers
- Listening to carefully to conversations, directions, & instructions from management
- Asking questions to verify you explore and understand what management expects
Achieving and Exceeding Expectations
You can achieve and exceed management’s expectations if you:
- Believe you can do it and change your paradigms
- Monitor and graph your work
- Explore how to improve your work
- Share your ideas and results with your results with your supervisor
Monday we explore how following the written and unwritten rules get you better promotions
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