Friday, November 9, 2012

Covey’s Speed of Trust 21: Restore Trust When it is Lost

covey portraitThis concludes our review of  Stephen M. R. Covey’s book The Speed of Trust

The author writes “The nature of life is such that all of us will undoubtedly have to deal with broken trust at some time—maybe a number of times—during our lives. Sometimes we do something stupid. We make a mistake in a personal or professional relationship, and we’re brought up short by a severely depleted or even overdrawn Trust Account. Suddenly suspicious replaces synergy.”

When You Break Trust

The author counsels “If you’ve broken trust with someone else, it’s an opportunity to get your own act together, to improve your character and competence, to behave in ways that inspire trust. Hopefully this will influence the behavior in ways that inspire trust and will influence the offended party to restore trust in you. But even if it doesn’t your effort may well affect others in positive ways, and it will definitely enable you to create more high-trust relationships in the future.”

“Keep in mind that when you talk about restoring trust, you’re talking about changing someone else’s feeling about you and confidence in you. And that’s not something you can control. You can’t force people to trust you. You can’t make them have confidence in you. They may be dealing with other issues in their own lives that make the challenge more difficult for them.”

“By strengthening your Cores and making habits of the Behaviors, you will increase your ability to establish or restore trust in other situations and relationships throughout your life.”

When Someone Breaks Trust with You

He continues “If someone has broken trust with you, it’s an opportunity for you to grow in your ability to forgive, to learn how to extend Smart Trust, and to maximize whatever dividends are possible in the relationship.”

“For you to restore trust to someone who has broken it is a choice only you can make. I suggest you consider two guidelines:”

  • “Don’t be too quick to judge”
  • “Do be quick to forgive”

Monday I will share personal stories that I now realize were trust taxes or dividends

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