Friday, April 20, 2012

Situations at Work 6: Quick to Take Offense

quick to angerThis continues our series presenting difficult situations at work. We change the names to protect the identities. Please leave a comment describing what you would do in this situation or one similar to it.
Paul represents a lot of us. He loves his job. He performs it well. He regularly receives awards as the top performer in his company. His industry recognizes him as a leader. He correctly envisions where the industry and company will encounter greater success. He would be in great shape if he did not have one major problem. He is quick to take offense.
The Problem
  • Paul tries too hard to persuade others of his ideas and vision.
  • He is quick to take offense when people don’t see things his way.
  • He pushes his ideas even harder when people do not “see the better ideas”.
  • He uses any tactic he can of; which makes him look defensive and offensive.
  • His talking points quickly become arguments.
  • He doesn’t take what people say personally and doesn’t think anyone else does.
  • He doesn’t see the damage to relationships
  • Kerry Patterson would say “Paul does not do well with crucial conversations”.
  • Unfortunately, he does not retreat into silence
What Would You Do?
  • What solutions do you offer Paul to stop taking offence so quickly?
  • Share your experience if you have the same problem or know someone who does.
  • How did you or they solve the situation?
  • What happened if you or they did not solve it?
I would like to share some ideas from an article written by Tamara Leatham Bailey. I love her title Rx:Good Humor.
“It’s true, “A merry heart doeth good like a medicine” (Prov. 17:22). Humor makes friendships better, eases embarrassment, and can make large problems seem smaller.” She then offers some excellent ideas to “give yourself a reason to laugh.” She includes this good advice for Paul “Avoid being quick to take offense, most often it’s not intended.”
Join me Monday when we explore how to balance work, family, and personal time & demands

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